Care providers should consider if it is possible to orientate
the person to reality?
Care providers should consider how validating/ agreeing with the
person’s feelings will affect them.
Care providers should explore memories that the person is
Care providers should must provide reassurance and comfort and
safeguard the person.
If a person with dementia say such things as:
‘Where is my mother?’
‘I need to go home to get the tea’
When this happens:
Care providers should consider
is it possible to orientate the person to reality?
Care providers must understand if the person can be reassured as
to where they are in the ‘here and now’?
If ‘Yes’ then provide reassurance and prompts/cues to help the
person keep in touch with this information.
i.e: visual cues such as pictures/symbols/written words on
If the person is distressed when confronted with the facts of the
situation and this distress is difficult for the person to self-manage then
It might be helpful at these times to
consider different approaches such as:
Validating the person’s feelings. For
‘Are you feeling lost without your mum?’
‘You seem very sad not finding your mother’
‘You seem to really miss your mum?’
Care providers should can explore past memories that the person is experiencing by using distraction
techniques such as: –
‘What was your mother like?’
‘Can you tell me about your mother?’
Care providers should provide
reassurance and comfort and acknowledge the persons feelings they could say:
‘I can see you are upset
and worried, but it will be all right’
‘I know you are worried, but things are taken care of’
The care worker should never lie or reprimand the person,
personal centred care and good communication should help identify techniques to
help the person living with dementia.